Contact Support

Please check the Frequently Asked Questions, before submit form.

Select the best category your problem falls into.
PayPal can take up to 12 hours to process your transaction. Please only send support tickets if your PayPal payment has not been processed after 12 hours. If after this period your transaction still has not gone through, then let us know and include:
  • Your PayPal Transaction ID
  • Your PayPal Email Address
  • Transaction Date & Time
and we'll make sure it's all sorted out. Thank you!

Further details: FAQs - Purchasing/Downloading

SourceSale only provide free installation support for "code/mobile apps/themes" Items/files.
  • If the Item/file appears 'corrupt', try extracting with WinRAR (Win) or StuffIt (Mac).
  • Contact the author directly for other problems with chat system.
  • Try messaging the forums about your issue.

Further details: FAQs - Purchasing/Downloading

Try checking your spam filters/junk mail/deleted folders for your account verification email. Please also secure-list

Forgotten your password? Reset Password

Browser problems can occur if the 'cookies' have been turned off. Check that 'Cookies' are turned and/or try logging in from another computer.

Please provide as detailed a description of the problem as possible. Include any relevant links, file numbers, receipts and so on.
If you believe you are a victim of copyright infringement, or have otherwise discovered an infringement on SourceSale, provide:
  • a link to the Item sold on SourceSale,
  • a link to the Original Work,
  • a brief description of the issue.
We will investigate, and take appropriate action if necessary.

Further details: FAQs - Downloads/Copyright

We welcome all suggestions on improving the site, and they will be passed on to the development team.
Please tell us your large deposit requests.
Please type '962' into this field.

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Need help with an item?

    If you need technical support for a purchased item please leave a message in the comment section of the item or contact the author through his/her profile.

    This support section is not for item specific support, but for general enquiries related to SourceSale.